Mutual Funds · intermediate

Investor Services & Transactions

How investing in a mutual fund works in practice: new fund offers, KYC, the application form, purchases, redemptions and switches, SIP, STP and SWP, cut-off times, account statements, nomination and transmission, the complaint route and special investor types.

10 lessonsFact-checked 8 October 2026
  1. 01NFO Process — New Fund Offer ExplainedA New Fund Offer (NFO) is the first subscription window of a new mutual fund scheme. This lesson covers how long it stays open, when units are allotted or money refunded, the minimum a scheme must collect and why a ₹10 unit is not cheap.
  2. 02KYC Requirements — CKYC, In-Person VerificationKnow Your Customer (KYC) is the identity and address check every investor completes before investing in a mutual fund. This lesson covers how it is done, which documents count, when PAN is needed and what a KYC status means.
  3. 03Application Form — How to Fill CorrectlyThe application form, on paper or online, is how an investor subscribes to a scheme. This lesson goes through what the form records, where a mismatch causes rejection, the nomination choice and how stamp duty affects the units allotted.
  4. 04Types of Transactions — Purchase, Redemption, Switch, STPAn investor transacts in a mutual fund by purchase, redemption, switch or systematic transfer. This lesson explains what each one is, when redemption money is paid and which transactions are taxable events.
  5. 05Systematic Transactions — SIP, STP, SWP Setup & OperationsSystematic plans repeat a transaction at set intervals: a SIP buys, an STP transfers and an SWP redeems. This lesson explains how each works, how holding periods and tax apply and what a SIP does and does not do.
  6. 06Cut-off Time & Time Stamping RulesThe cut-off time decides which day's NAV applies to a purchase or redemption. This lesson sets out the cut-offs for liquid, overnight and other schemes, why the arrival of money matters and how requests are time-stamped.
  7. 07Account Statement, CAS & Digital RecordsAccount statements are the investor's record of transactions and holdings. This lesson explains the transaction confirmation and the Consolidated Account Statement (CAS): who issues it, when it is sent and what the half-yearly statement shows about costs.
  8. 08Non-Financial Transactions — Nomination, Address Change, TransmissionNon-financial transactions change an investor's records without moving money or units. This lesson covers changes of contact and bank details, nomination, transmission of units after a death, a minor turning 18 and the folio lock.
  9. 09Investor Grievance Redressal — SCORES & Online Dispute ResolutionA mutual fund investor with a complaint follows a set route: the fund house, then SEBI's SCORES portal, then online dispute resolution. This lesson explains each step, its time limit and what the route does not cover.
  10. 10Special Categories — NRI, Minor, HUF, Trust, CorporateSome investors follow extra rules or need extra documents: non-resident Indians, minors, Hindu Undivided Families, companies and trusts, and small investors without PAN. This lesson sets out what is different for each.

Free learning from the Trustner Group. Trustner Academy is an education initiative of the Trustner Group, whose companies work across insurance broking and investment services, with offices in Bangalore, Guwahati, Kolkata, Hyderabad and Mumbai. Everything here is for learning only — it is not advice, a recommendation or an offer of any product. Scenarios are illustrative. Rules and figures change; check the current regulation, scheme document or policy wording before acting on anything.