Bear-market client conversations
In this chapter: Scripts for the panicking caller · Pre-committing rules before the bear arrives
Bear markets reveal whether the IPS will hold. A client who agreed to 70% equity at the IPS signing now sees ₹70L become ₹50L and panics. The advisor's job: pre-script the conversation, prepare the data, and remind the client that this drawdown was anticipated. The scripted response saves emotional energy on both sides.
Pre-bear preparation: at IPS signing, walk through historical drawdowns (2008: -54%; 2020: -38%; show India equity history). Get client signature acknowledging "I understand and accept that my portfolio may decline 40-50% in any year." During bear: data-driven response — "your IPS anticipated this; here's the historical recovery time; here's why selling now locks in the loss; here's why we're actually buying through SIPs at lower prices." Avoid: arguing with client emotion; simply reciting "this too shall pass". The conversation has to acknowledge fear, then anchor in the IPS and the data.
Practitioner-grade insight: schedule a 15-minute "bear check-in" at the start of the relationship — book it before any drawdown happens. When the bear arrives, the meeting is automatic, not panic-triggered. This pre-commitment keeps the conversation calm. Also: have a "stop-loss for the advisor" — if a client refuses to follow the IPS and demands action against the plan, document the refusal and act per their instruction. The advisor cannot impose discipline on an unwilling client; their job is to provide guidance and document.