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Chapter 5Behavioural finance — why investors do what they do

Bear-market client conversations

In this chapter: Scripts for the panicking caller · Pre-committing rules before the bear arrives

~3 min readLayer 3 · Industry Domain MasteryFree
Foundation

Bear markets reveal whether the IPS will hold. A client who agreed to 70% equity at the IPS signing now sees ₹70L become ₹50L and panics. The advisor's job: pre-script the conversation, prepare the data, and remind the client that this drawdown was anticipated. The scripted response saves emotional energy on both sides.

Deep Dive

Pre-bear preparation: at IPS signing, walk through historical drawdowns (2008: -54%; 2020: -38%; show India equity history). Get client signature acknowledging "I understand and accept that my portfolio may decline 40-50% in any year." During bear: data-driven response — "your IPS anticipated this; here's the historical recovery time; here's why selling now locks in the loss; here's why we're actually buying through SIPs at lower prices." Avoid: arguing with client emotion; simply reciting "this too shall pass". The conversation has to acknowledge fear, then anchor in the IPS and the data.

Advanced

Practitioner-grade insight: schedule a 15-minute "bear check-in" at the start of the relationship — book it before any drawdown happens. When the bear arrives, the meeting is automatic, not panic-triggered. This pre-commitment keeps the conversation calm. Also: have a "stop-loss for the advisor" — if a client refuses to follow the IPS and demands action against the plan, document the refusal and act per their instruction. The advisor cannot impose discipline on an unwilling client; their job is to provide guidance and document.

Educational purposes only. The numbers, returns, and examples used in this lesson are illustrative. Past performance does not guarantee future results. Mutual fund and securities investments are subject to market risks. This lesson is not investment advice; for advice tailored to your circumstances, consult a SEBI-registered Investment Adviser. Read our full disclaimer.