1. Essentials of Insurance Buying

8:26 · English
Rakesh lost ₹10 lakh of stock in a fire, had insurance, and was paid only ₹5 lakh. Why? Episode 1 of the Trustner Academy General Insurance Training series covers the essentials every buyer, and every POSP, must know before any general insurance policy.
In this episode
- What general insurance is, and the three players: insured, insurer, intermediary
- The 6 principles: utmost good faith, insurable interest, indemnity, contribution, subrogation, proximate cause
- 5 terms that decide every claim: sum insured, under-insurance (average clause), deductible, exclusions, warranties
- Buying a policy in 5 steps: KYC (mandatory since 1 January 2023), Section 64VB (no premium, no cover), GST, reading the policy
- Claims under the IRDAI 2024 master circular: surveyor in 24 hours, report in 15 days, decision in 7 days
- Grievances: insurer, Bima Bharosa, Insurance Ombudsman
- POSP corner: 7 checks before you sell
Chapters
- 0:00Rakesh's fire: ₹10 lakh lost, ₹5 lakh paid
- 0:46What general insurance is
- 1:36The 6 principles of insurance
- 3:29Recall: name all six
- 3:405 terms that decide every claim
- 5:11Buying a policy: 5 steps
- 6:15When a claim happens
- 6:56Grievances: insurer, Bima Bharosa, Ombudsman
- 7:10POSP corner: 7 checks before you sell
- 7:43Recap and quiz
Quick quiz
Think of your answer first, then open it.
1. Stock worth ₹20 lakh is insured for ₹10 lakh. A fire causes a ₹10 lakh loss. Under the average clause, how much is paid?
Show answer
₹5 lakh
2. Which principle lets the insurer recover the claim amount from the person who caused the loss?
Show answer
Subrogation
3. Under Section 64VB of the Insurance Act, when does cover begin?
Show answer
Only after the premium is received by the insurer
4. Since when is KYC mandatory for all insurance policies in India?
Show answer
1 January 2023
5. Under the IRDAI 2024 master circular, within how many days of the survey report should a general insurer decide a claim?
Show answer
7 days
References: IRDAI Master Circular on General Insurance Business (June 2024); Insurance Act, 1938, Section 64VB; IRDAI KYC norms (from 1 January 2023).
Insurance is the subject matter of solicitation. These are training and education videos by Trustner Academy. Coverage, terms, limits and exclusions differ by insurer and policy; the policy wording prevails. Figures in the videos are illustrations.
Produced with Trustner Insurance Brokers Pvt. Ltd. · IRDAI Licence No. 1067, valid up to 20 May 2028 · CIN U66220AS2024PTC025948. Visuals and voice are AI-generated; people shown are fictional.
